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CITIZEN’S CHARTER |
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Website :
www.siligurismc.com |
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e-MAIL :
smcwb@hotmail.com |
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"SERVICES FOR THE CITIZENS OF SILIGURI MUNICIPAL CORPORATION" |
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The citizen’s charter is an initiative to ensure more
effective and quicker services to the citizens. It is a
statement made by the service providers with the
expectations of citizens.
Citizens have the right to expect the quality of service
and that should be provided efficiently. The charter is an
important document to ensure transparency and
accountability for providing service to the citizens. For
sustainable development both economic and social good
governance is essential which depends upon transparency,
accountability and responsiveness of the administration.
For
preparing the citizens charter Siliguri Municipal
Corporation held a series of Meetings with the Borough
Chairpersons, Borough Officers and different sectional
heads of Corporation. The objectives of the citizen’s
charter have also been discussed in the ward-wise meetings
with the citizens. Finally, the citizen’s charter has been
prepared with the help of core committee of the citizen’s
charter for rendering time-bound and qualitative service
to the citizens.
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Office hours & days :: |
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Monday to Saturday |
Time |
Month |
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Monday to
Friday
Saturday
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10:30 am to 04:30 pm
10:30 am to 01:30
pm
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October to
March
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Monday to
Friday
Saturday |
10:00 am to 04:30 pm
10:00 am to 01:30
pm
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April to September
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Time Schedule for different Services :: |
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Approval of Site Plan & Building Plan having
description of Land/Building as follows:-
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Time limit for Site Plan
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Time limit for Building Plan
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Other Services
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Time limit
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Ordinary
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Tatkal**
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Ordinary
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Tatkal**
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1
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@Having a
maximum height of 11.5 mtr & maximum 5
tenements
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By 15 days
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By 7 days
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By 15 days
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By 7 days
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1
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Trade License-
(a) New,
(b) Renewal
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(a)By 7 days,
(b)By 24 hours
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2
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Height between
11.5 mtr & 14.5 mtr & maximum 15
tenements
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By 21
days |
By 11
days |
By 15
days |
By 7 days
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2
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@Water Connection-
(a) New,
(b)
Repairing |
(a)By 7 days,
(b)By 2
days |
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3
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Height between
11.5 mtr & 14.5 mtr & above 15 tenements
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By 40
days |
By 20
days |
By 40
days |
By 20
days |
3
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@Electricity-
(a) Replacement of bulbs,
(b) repairing
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(a) & (b) By
48 hours |
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4 |
Predominantly commercial building (
like Hotel, Nursing Home,Cinema Hall,IT Park,Shopping Mall
etc) having floor area of following types:-
(a)
Maximum 5000 square metres
(b) Above 5000 square metres
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(a)By 30 days,
(b) By 40
days |
(a)By 15 days,
(b) By 20
days |
(a)By 20 days,
(b) By 40
days |
(a)By 10 days,
(b)By 20
days |
4
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@Cesspool
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By 7 days. By 24
hours on Tatkal # basis
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5
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Birth &
Death Certificate |
By 48
hours |
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6
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Mutation
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By 15
days |
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Note : ** Thrice the Normal rate, # Twice the
Normal rate, @ Services are available at Borough Offices also. |
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Guideline for Registration of Birth & Death |
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Normal Registration
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Delayed Registration
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Registrar
of Birth/Death
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Time of reporting of Birth / Death to the Registrar
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Within 21 days
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From 22 days
to 30 days
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From 31 days
to 365 days
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Beyond 365 days
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Office: Siliguri Municipal Corporation, Baghajatin Park, Siliguri,
Tel no. 03532435282
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Procedure to follow to obtain
certificate
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Application in
prescribed Form available at SMC with documents*
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Application in
prescribed Form available at SMC with documents*
plus a late fine of Rs2/- only
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Application in
prescribed Form available at SMC with documents* plus a
late fine of Rs5/- & an affidavit as sworn before
Notary/ Executive Magistrate
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Application in prescribed Form available at SMC with documents*
with late fine of Rs10/- & an order by Executive Magistrate
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Special Provision
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In case of
Urgent need of Birth/Death at Hospital or Nursing Home,
the party may approach the SMC Authority for having
Birth/Death Certificate pending the arrival of Form no.1
or 2 from Hospital/Nursing Home with the Discharge
Certificate (in case of Birth) & Death Certificate
(of Hospital/Nursing Home) & Crematorium/Burial
Certificate( in case of Death).
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| *Documents to be submitted along with
prescribed application in case of:- |
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Birth
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Death
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·
Doctor’s prescription,
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Immunization Card/ Polio Card
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Death Certificate issued by a Doctor,
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Crematorium Certificate,
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In case of Accidental Death, Post-mortem
Report & Dead Body
Challan
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Guide line for Approval of |
Guideline for water connection |
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Site Plan |
Building Plan |
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Application in prescribed form along
with following documents to be submitted:-
· LUCC-original copy & one Xeroxed copy duly
approved by SJDA & money receipt, if any
· Documents for Right/title of interest of
property/land in following manner:-
1.
certified copy of khatian or information slip,
2.(a)
mutation certificate or in absence of mutation
certificate, chain deed in case of acquiring the land on
purchase basis,
(b)
affidavit as sworn before the Notary Public or Ex.
Magistrate in case of holding the land on inheritance
· Indemnity Bond in prescribed format or in
case of non-mutated land, affidavit in prescribed format
to be submitted referring the way of acquiring the applied
land,
· Upto date payment receipt of Land Tax &
Holding Tax (copy only),
· LBS declaration,
· Three copies of Site Plan,
· Detailed calculation sheet of land area &
proposed building area,
· In case of construction of building by the
Authorized firm, documents viz memorandum of articles &
association of the firm along with an extract copy of
resolution of Board’s meeting authorizing an individual to
sign on behalf of the firm.
Tatkal service on payment of thrice the fees of
normal fees, is available.
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Application in prescribed form along
with following documents to be submitted:-
· LUCC-original copy & one Xeroxed copy duly
approved by SJDA & money receipt, if any
· Site plan duly approved by SMC,
· Current Holding tax (copy only), if there is
pre-existing structure on the plot,
· Four copies of proposed Building Plan,
· In case of revised plan, original copy of
previous approved plan,
· In case of building height above 11.5 mtrs,
Structural Design to submit,
· Structural Design plus Soil Test report to
submit in cases of:- (a) buildings having height above
13.00 mtr, (b) building with basement,
· For Hotel/lodge, project report, prepared by
CA to submit,
· For Commercial Building, NOC from WB Fire
Service & from WB Pollution Control Board to submit,
· For Residential Building with eight and
above blocks, NOC from WB Fire Service to submit,
· Detailed calculation sheet for land area &
proposed building to submit.
Tatkal service on payment of thrice the fees of
normal fees, is available.
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Application
in prescribed form at a nominal cost as available at SMC
along with copy of current holding tax receipt (in case of
pre-existing building) or copy of money receipt for water
connection as deposited at the time of approval of
building plan( in case of new construction).
In case of
pre-existing building, an amount to be deposited at
prescribed bank.
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Guidelines for |
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Cesspool service |
Mutation |
Certificate of Enlistment (Trade Licence)
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1. Application form in prescribed proforma as available at SMC at a nominal cost to be submitted to the Sanitory Inspector (SI) for registration,
2. Fees for cleaning by . Cesspool to be
deposited at Cash . Counter & the money receipt to be preserved by the applicant,
3. Option as to possible date of cleaning to be given by applicant to the SI, will be registered in the book,
4. Tatkal service on payment of twice the fee of normal fee, is available.
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1. Application in prescribed form
along with following
documents to submit:-
Copy of sale/gift/partition/patta
deed/probate of will,
Copy of Death certificate & Affidavit in
case of inheritance,
Copy of holding tax receipt,
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If available, copy of site plan/building
plan & copy of land revenue receipt/land mutation
certificate,
2. The
owner or his/her authorized representative shall then be
heard by the CEO, SMC or any other Authorized
Officer on a pre-assigned date.
3. On
fixation of the mutation fee on the basis of valuation of
property & on determining merit of the case in the
hearing as in step 2, an order will be passed.
4. On
deposition of requisite fees, mutation will be effected on
the basis of the order in step 3,
5.
Finally mutation will be recorded in the Assessment
Register & Collection Demand Register.
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Application in prescribed form as
available at SMC at a nominal cost to be submitted with
following documents:-
1. Copy of holding tax in case of
owner or rent receipt in case of tenant,
2. In case of residential premises, conversion of premises from
residential to commercial to be done for
new cases of enlistment issued wef
01.01.2006,
3. In case of hazardous business,
hotels, restaurants etc, Fire License /NOC
to submit,
4. For renewal of license for
Hotel & Restaurant, updated payment
receipt of water, fire & garbage to
submit,
For Industrial License, NOC/License from Fire Service, Pollution
Control Board, Electricity Development Authority, District Industries
Centre & NOC from concerned Councillor
to submit.
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EXPECTATIONS FROM THE CITIZENS
1.
Timely payment of Municipal Taxes.
2.
Keeping the city clean.
3.
Not using plastics.
4.
Stopping misuse of water.
5.
Plantation of trees / saplings.
6.
Making construction as per sanctioned plan.
7.
Cooperation for the development of Corporation.
8.
Participation in the programme of Solid
Waste Management and Health Awareness
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MAYOR |
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SILIGURI MUNICIPAL
CORPORATION |
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SILIGURI |