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                                   CITIZEN’S CHARTER

                                                                                  Website : www.siligurismc.com

                                                                              e-MAIL : smcwb@hotmail.com

"SERVICES FOR THE CITIZENS OF SILIGURI MUNICIPAL CORPORATION"

    The citizen’s charter is an initiative to ensure more effective and quicker services to the citizens. It is a statement made by the service providers with the expectations of citizens.

    Citizens have the right to expect the quality of service and that should be provided efficiently. The charter is an important document to ensure transparency and accountability for providing service to the citizens. For sustainable development both economic and social good governance is essential which depends upon transparency, accountability and responsiveness of the administration.

    For preparing the citizens charter Siliguri Municipal Corporation held a series of Meetings with the Borough Chairpersons, Borough Officers and different sectional heads of Corporation. The objectives of the citizen’s charter have also been discussed in the ward-wise meetings with the citizens. Finally, the citizen’s charter has been prepared with the help of core committee of the citizen’s charter for rendering time-bound and qualitative service to the citizens.

Office hours & days ::

Monday to Saturday

Time

Month

Monday to Friday

Saturday

10:30 am to 04:30 pm

10:30 am to 01:30 pm

October to March

Monday to Friday

Saturday

10:00 am to 04:30 pm

10:00 am to 01:30 pm

April to September

 

Time Schedule for different Services ::

Approval of Site Plan & Building Plan having description of Land/Building as follows:-

Time limit for Site Plan

Time limit for Building Plan

Other Services

Time limit

Ordinary

Tatkal**

Ordinary

Tatkal**

1

@Having a maximum height of 11.5 mtr & maximum 5 tenements

 

By 15 days

 

By 7 days

 

By 15 days

 

 

By 7 days

 

1

Trade License-

(a) New,

 (b) Renewal

 

 

 

(a)By  7 days,

(b)By 24 hours

 

 

2

Height between 11.5 mtr & 14.5 mtr & maximum 15 tenements

By 21 days

By 11 days

By 15 days

By 7 days

2

@Water Connection-

(a) New,

(b) Repairing

 

(a)By 7 days,

(b)By 2 days

3

Height between 11.5 mtr & 14.5 mtr & above 15 tenements

By 40 days

By 20 days

By 40 days

By 20 days

3

@Electricity-

 (a) Replacement of bulbs,

(b) repairing

(a) & (b) By 48 hours

4

Predominantly commercial building ( like Hotel, Nursing Home,Cinema Hall,IT Park,Shopping Mall etc) having floor area of following types:-

(a)    Maximum 5000 square metres

(b) Above 5000 square metres

 

 

 

(a)By 30 days,

(b) By 40 days

 

 

(a)By 15 days,

(b) By 20 days

 

 

(a)By 20 days,

(b) By 40 days

 

 

(a)By 10 days,

 (b)By 20 days

4

@Cesspool

By 7 days. By 24 hours on Tatkal # basis

5

Birth & Death Certificate

By 48 hours

6

Mutation

By 15 days

Note : ** Thrice the Normal rate, # Twice the Normal rate, @ Services are available at Borough Offices also.

Guideline for Registration of Birth & Death

 

Normal Registration

 

Delayed Registration

Registrar of Birth/Death

 

Time of reporting of Birth / Death to the Registrar

Within 21 days

From 22 days to 30 days

From 31 days to 365 days

Beyond 365 days

 

Office: Siliguri Municipal Corporation, Baghajatin Park, Siliguri,

Tel no. 03532435282

Procedure to follow to obtain certificate

 

Application in prescribed Form available at SMC with documents*

Application in prescribed Form available at  SMC with documents* plus a late fine of Rs2/- only

Application in prescribed Form available at SMC with documents* plus a late fine of Rs5/- & an affidavit as sworn before Notary/ Executive Magistrate

Application in prescribed Form available at SMC with documents* with late fine of Rs10/- & an order by Executive Magistrate

Special Provision

In case of Urgent need of Birth/Death at Hospital or Nursing Home, the party may approach the SMC Authority for having Birth/Death Certificate pending the arrival of Form no.1 or 2 from Hospital/Nursing Home with the Discharge Certificate (in case of Birth) & Death Certificate (of Hospital/Nursing Home) & Crematorium/Burial Certificate( in case of Death).

 *Documents to be submitted along with prescribed application in case of:-

Birth

Death

·        Doctor’s prescription,

·        Immunization Card/ Polio Card

·        Death Certificate issued by a Doctor,

·        Crematorium Certificate,

·        In case of Accidental Death, Post-mortem Report & Dead Body Challan

 

Guide line for Approval of

Guideline for water connection

Site Plan

Building Plan

Application in prescribed form along with following documents to be submitted:-

·        LUCC-original copy & one Xeroxed copy duly approved by SJDA & money receipt, if any

·        Documents for Right/title of interest of property/land in following manner:-

1. certified copy of khatian or information slip,

2.(a) mutation certificate or in absence of mutation certificate, chain deed in case  of acquiring the land on purchase basis,

  (b) affidavit as sworn before the Notary Public or Ex. Magistrate in case of holding the land on inheritance

·        Indemnity Bond in prescribed format or in case of non-mutated land, affidavit in prescribed format to be submitted referring the way of acquiring the applied land,

·        Upto date payment receipt of Land Tax & Holding Tax (copy only),

·        LBS declaration,

·        Three copies of Site Plan,

·        Detailed calculation sheet of land area & proposed building area,

·        In case of construction of building by the Authorized firm, documents viz memorandum of articles & association of the firm along with an extract copy of resolution of Board’s meeting authorizing an individual to sign on behalf of the firm.

 

Tatkal service on payment of thrice the fees of normal fees, is available.

Application in prescribed form along with following documents to be submitted:-

·        LUCC-original copy & one Xeroxed copy duly approved by SJDA & money receipt, if any

·        Site plan duly approved by SMC,

·        Current Holding tax (copy only), if there is pre-existing structure on the plot,

·        Four copies of proposed Building Plan,

·        In case of revised plan, original copy of previous approved plan,

·        In case of building height above 11.5 mtrs, Structural Design to submit,

·        Structural Design plus Soil Test report to submit in cases of:- (a) buildings having height above 13.00 mtr, (b) building with basement,

·        For Hotel/lodge, project report, prepared by CA to submit,

·        For Commercial Building, NOC from WB Fire Service & from WB Pollution Control Board to submit,

·        For Residential Building with eight and above blocks, NOC from WB Fire Service to submit,

·        Detailed calculation sheet for land area & proposed building to submit.

 

Tatkal service on payment of thrice the fees of normal fees, is available.

Application in prescribed form at a nominal cost as available at SMC along with copy of current holding tax receipt (in case of pre-existing building) or copy of money receipt for water connection as deposited at the time of approval of building plan( in case of new construction).

In case of pre-existing building, an amount to be deposited at prescribed bank.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

Guidelines for

Cesspool service

Mutation

Certificate of Enlistment (Trade Licence)

1.   Application form in         prescribed proforma as         available at SMC at a          nominal cost to be         submitted to the  Sanitory Inspector (SI)  for registration,

2.   Fees for cleaning by  .       Cesspool to be  deposited at Cash  .  Counter & the money   receipt to be preserved   by the applicant,

3.   Option as to possible  date of cleaning to be  given by applicant to  the SI, will be   registered in the book,

4.   Tatkal service on  payment of twice the   fee of normal fee, is   available.

1.     Application in prescribed form along with following  

        documents to submit:-

     Copy of sale/gift/partition/patta deed/probate of will,   Copy of Death certificate & Affidavit in case of inheritance,        Copy of holding tax receipt,

·        If available, copy of site plan/building plan & copy of land revenue receipt/land mutation certificate,

2.   The owner or his/her authorized representative shall then  be heard by the CEO, SMC or any other Authorized  Officer on a pre-assigned date.

3.   On fixation of the mutation fee on the basis of valuation  of property & on determining merit of the case in the  hearing as in step 2, an order will be passed.

4.   On deposition of requisite fees, mutation will be effected on the basis of the order in step 3,

5.   Finally mutation will be recorded in the Assessment  Register & Collection Demand Register.

Application in prescribed form as available at SMC at a nominal cost to be submitted with following documents:-

1.   Copy of holding tax in case of owner or  rent receipt in case of tenant,

2.   In case of residential premises,  conversion of premises from residential  to commercial to be done for new cases  of enlistment issued wef 01.01.2006,

3.   In case of hazardous business, hotels,  restaurants etc, Fire License /NOC to  submit,

4.    For renewal of license for Hotel &        Restaurant, updated payment receipt of   water, fire & garbage to submit,

      For Industrial License, NOC/License    from Fire Service, Pollution Control    Board, Electricity Development   Authority, District Industries Centre &   NOC from concerned Councillor to  submit.

EXPECTATIONS FROM THE CITIZENS

1.      Timely payment of Municipal Taxes.

2.      Keeping the city clean.

3.      Not using plastics.

4.      Stopping misuse of water.

5.      Plantation of trees / saplings.

6.      Making construction as per sanctioned plan.

7.      Cooperation for the development of Corporation.

8.      Participation in the programme of Solid Waste Management and Health Awareness.

 

MAYOR

SILIGURI MUNICIPAL CORPORATION

SILIGURI

 

Email Address of Siliguri Municipal Corporation :  smcwb@hotmail.com
Website :  http://www.siligurismc.com
Phone Numbers - ( 0353 ) 2433277

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